Last Updated: May 8, 2025

Effective Date: April 1, 2025

Welcome to Serventec Solutions. These Terms and Conditions (“Terms”) govern your access to and use of our website, software, tools, and services. By accessing our platform or using any of our services, you agree to comply with these Terms in full.

If you do not agree with these Terms, please do not use our services.

1. Legal Entity and Jurisdiction

These services are provided by Serventec Solutions, a business operating in Alberta, Canada. These Terms are governed by and construed in accordance with the laws of the Province of Alberta and the federal laws of Canada applicable therein.

2. Description of Services

Serventec Solutions provides AI-powered SaaS tools, automation systems, and customer support solutions for service-based businesses. Our services may include, but are not limited to:

Missed call text-backCRM toolsWeb chat and SMS supportAppointment remindersReview managementWebsite tools and automationsWebsite developmentSocial media planningAny other services outlined in the signed agreement with the client

3. Account Creation and Access

Each client is granted access to the Serventec Solutions platform through a secure account. A setup link will be provided for credential creation. You are responsible for safeguarding your login credentials. Serventec may reset passwords or issue temporary login access for account recovery or support, upon request.

4. Term, Billing, and Cancellations

All services are billed month to month. No refunds are issued once a billing cycle has started. If you cancel mid-month, your access remains active until the last day of that month.

Example: Cancel on March 12 — access continues until March 31.

To cancel, please notify us in writing at

[email protected].

5. Service Agreement and Onboarding

All clients must review and sign a formal Service Agreement as part of onboarding. This agreement outlines the scope of services, deliverables, timeline, onboarding procedures, and any additional terms relevant to your business needs.

6. Acceptable Use

By using our services, you agree not to:

Use the platform for unlawful, harmful, or fraudulent purposesSend spam or unsolicited messagesInterfere with the platform’s operation or attempt unauthorized access

Serventec reserves the right to suspend or terminate any account in violation of this Acceptable Use policy.

7. Intellectual Property

All materials, software, logos, content, and processes are the property of Serventec Solutions or its licensors. You may not reproduce, distribute, or exploit any part of the platform or materials without express written permission.

8. Disclaimers and Limitation of Liability

Our services are provided “as is” and “as available.” We do not warrant uninterrupted or error-free operation.

Serventec Solutions shall not be liable for any indirect, incidental, or consequential damages, including loss of revenue, data, or opportunities.

We are also not liable for delays or outages caused by carrier networks or external platforms (e.g., SMS delivery delays).

9. Data Storage and International Hosting

While Serventec Solutions operates in Canada, our platform is built on third-party infrastructure—which may host or process data on servers located outside of Canada, including in the United States.

By using our services, you consent to the cross-border transfer and storage of data as necessary for service functionality.

10. Privacy

Your use of our services is governed by our Privacy Policy, which outlines how we collect, use, and protect your personal information.

You can view our Privacy Policy here:

https://www.serventecsolutions.com/privacy-policy

11. Changes to Terms

We reserve the right to amend these Terms at any time. Changes will be posted on our website. Continued use of our services after updates constitutes acceptance of the new Terms.

12. Contact Information

If you have any questions about these Terms, please contact us at:

Email:

[email protected]

Phone:

1-587-813-0994

Mailing Address:
Serventec Solutions
650 Kettles Street

Pincher Creek, AB
T0K 1W0, Canada