Last Updated: May 02, 2025

Introduction

This Privacy Policy outlines the policies and procedures for collecting, using, and protecting your information as you use Serventec Solutions services (“Services”). By using our Services, including our website and any software we provide, you consent to the practices described in this Privacy Policy.

What Information Do We Collect?

Personal Contact Information

When you request more information or register for our Services, we collect personal details such as your name, company name, address, phone number, and email address.

Billing Information

We collect billing details (e.g., name, address, and payment information) for purchases. All payment processing is handled by Stripe (www.stripe.com); no billing information is stored on our servers.

Data, Diagnostic & Login Information

You may upload content including email IDs, company details, and logos (“Data”) through the Services. Diagnostic data may be collected for error resolution, and a cookie stores login information locally to streamline your experience.

Analytics Information

We use cookies and analytics tools (e.g., Google Analytics) to collect standard usage data (IP address, browser type, pages visited) to improve our Services.

Geo-Location Information

We do not collect real-time location data. If this changes, we will request your consent beforehand.

How We Use Your Information

We use your information to:

Deliver and maintain our ServicesProcess payments and transactionsProvide customer supportImprove our offerings and communicationSend important product updates and notices

Information Use Policy

We do not sell or rent your personal information. Information may be used internally or with service providers solely to support service delivery (e.g., customer service, hosting, analytics).

No mobile information will be shared with third parties or affiliates for marketing/promotional purposes.

Information sharing to subcontractors in support services, such as customer service, is permitted.

All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties, excluding aggregators and providers of the Text Message services.

Text Messaging and Consent

Serventec Solutions values your privacy. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the text message services. We do not share, sell, or disclose your SMS subscription data for marketing or promotional purposes.

User-Linked Platforms

If you voluntarily link your Serventec Solutions account with platforms such as Google, Facebook, or LinkedIn, you are responsible for managing data sharing on those platforms. We do not control how those external services handle your information.

Marketing & Publicity

With your explicit consent, we may reference your name or company logo in client listings or marketing content. You may withdraw this consent at any time.

Legal Disclosure

We may disclose your information only when required to:

Comply with legal obligationsInvestigate fraud or security concernsProtect the safety and rights of our users or others

Where legally possible, we will notify affected individuals before any such disclosure.

Security

We implement appropriate technical and organizational safeguards to protect your information. However, no system can guarantee complete security. You use the Services at your own risk.

Policy Updates

We may update this Privacy Policy from time to time. Updates will be posted on our website, and the date of the last revision will be updated accordingly. We encourage you to review this policy periodically.

Contact Us

If you have questions about this Privacy Policy, please contact:

Serventec Solutions

650 Kettles Street

Pincher Creek, AB, T0K1W0, Canada

📧 Email: [email protected]